About ROV


email Glenn


Glenn C. Hughes


604 Leyton House
168-1 Yamashita-cho, Naka-ku
Yokohama, Kanagawa
Japan 231-0023

e-mail: glenn_hughes@hotmail.com


International Project Manager with ten years experience in the high tech industry, focused on service, training, and recruiting.
Excellent communications skills and a creative understanding of technology as an enabling tool have allowed me to successfully complete complex projects in Asia.


Santa Clara University - Santa Clara, California, 1989 - 1991
            Masters of Business Administration
            Suspended studies to pursue business travel opportunities.
            GPA: 3.5/4.0

DeVry Institute of Technology - Columbus, Ohio, 1984 - 1987
            Bachelors of Science in Electronics Engineering Technology, 1987
            GPA: 3.87/4.0


Work Experience

Technical Support Manager, KLA-Tencor Instruments, Japan
11/98 - present

  • One year assignment to manage three product support teams, and the training department.
  • Act as liason for NEC and Toshiba Operating Commitees.

Customer Service Manager, KLA-Tencor Instruments, Singapore
10/96 - 11/98

  • Two year assignment to manage the hiring, training, and deployment of 18 customer support engineers.
  • Oversee P&L, contracts, installation, and parts support
  • Manage growth of key customer accounts in Singapore, Malaysia, Thailand, and China

Technical Training Supervisor, KLA Instruments Corp, Yokohama, Japan
7/95 - 9/96

  • Eighteen month assignment to design and build comprehensive training program for Japanese Field Service Engineers.
  • Hired and supervised three trainers.
  • Designed ‘HOTACE’ orientation program for new hires
  • Reduced Engineer learning curves by 50% through task-based training and evaluation.
  • Design and implement customer training program.
  • Recruit/Interview candidates for International hiring program (in Japan, Taiwan, Korea, and Singapore).

Senior Customer Service Engineer, KLA Japan, Tachikawa, Japan
4/93 - 6/95

  • Two year assignment (one year in Tokyo,one year in Osaka) to install, maintain, and troubleshoot automated inspection equipment.
  • Trained and mentored six new Japanese service engineers.
  • Act as liason between the US and Japan technical support organizations.

Associate Test Engineer, KLA Instruments, San Jose, CA, USA
11/87 - 3/93

  • Build, troubleshoot and confirm automated inspection equipment.
  • Support field equipment issues. Travel to customer sites (Vermont, Boston, Texas, Indiana).
  • Create documentation, procedures, and forms to expedite engineering processes.



KLA Instruments General Managers' Award, Q3 FY'96
Deans List, DeVry Institute of Technology
Presidents List, DeVry Institute of Technology
Scholastic Achievement Award, DeVry Institute of Technology


Other Hobbies/Skills

Created Web Based Intranet Knowlege System
Comfortable with databases, word processors, spreadsheets, presentations, etc.
Programming in Pascal, HTML, Basic

Canada, Central America, Carribean, Mexico, Japan, Korea, Taiwan, Singapore, Thailand, Malaysia, Indonesia, China, Australia, most of the U.S.

Technical Documentation
Articles for company paper

35mm, Digital, Video

Baseball Head Coach
Coached 12-14 year olds for two years.

Live Performance for 5 years (managed all bookings, promotion, auditions, hiring, and accounting) Guitar Player, Singer, Songwriter
Experienced with Analog, Digital, and MIDI sound recording and live sound mixing